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User Account

Lost Password Reset

Please follow these instructions to reset your account password:

  1. Enter either your user name OR the e-mail address associated with your account, confirm you are not a robot, and then submit this form.
  2. Keep this window open. Go and check your e-mail for a message from us which contains your confirmation code. Follow the provided instructions to use the code.
  3. A new single-use password for your account will be automatically generated and sent to your e-mail address. Log in using that password and your user name.

If you do not know the e-mail address associated with your account or you no longer have access to it, unfortunately you will not be able to reset your account password.

If the message is not delivered to your Inbox, be sure to check your Spam or Junk folder.

Accounts that have been deleted cannot be retrieved using this tool.

Attention: Enter only your user name or e-mail address in the following fields, not that of any other person.


Please verify that you are not a robot:

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